When you click on the purple "Change email address box" and it takes you back to the screen you started they are expecting you to click on the "Edit" to the right of your email address. com email altogether (its getting a lot of spam an I dont use it for anything. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. Fast forward to today, we rang VM and got the password changed, can log in fine to the website and even webmail, but I'm struggling to. 3) Ideally I would delete the ntlworld. @devin1 Mailbox password changes are not made via webmail they are made via the My Virgin Media account for the email address concerned . I have the same problem this morning. 14 kudos Orphan Email accounts IntroductionThis information applies to all four Virgin Media Email domains. Tech Support is open 24/7 on the numbers below. How do i contact VM?I have forgotten my password @ntlworld. I changed my password again, removed the mail forwarding, blocked the email address that everything was being forwarded to. com Outgoing Server: smtp. " As long as you are still a VM broadband customer then the VM Forum Team (VM staff) can check this out for. com. For some reason, i am now able to send emails via Windows Live Mail. That will take you to the relevant "My Virgin Media" account for that email address. I am sorry to hear about the issues you are having with the email account. I am unable to log into my ntlworld email account. This suggests to me that the recognition of the email address is the issue. Change your browser. However, they are ok on my PC. e. This may be someone else trying to break into your accounts. A member of the VM Forum Team staff should be able to check further when they reach this thread in a day or so. If the ntlworld email address is not being recognised when you try to log into the My Virgin Media account using it then it may indicate that it is an orphaned email account that is in the process of being deleted by Virgin Media. Choose Accounts and then select Other User Accounts towards the left. Check your email accounts settings. VM say they have made that change to improve the security of VM email accounts. I have been able to log into my Virginmedia account and change my password, but the hacker still appears to be able to access this email address and move messages received from eBay to the deleted items folder. I'm not massively technical so I am stumped on this. Options. FWIW do consider migrating your email needs over to a new email provider to. Thanks for your first post on our community. in Email Thursday; NTLworld Email BlockedAgain in Email Tuesday; My ntlworld email stopped synching on my mobile in June after vm outage. com account has suddenly stopped working. Regards, Kain. Incoming Server - IMAP. Virgin Media has apologised after an upgrade left some customers unable to access their email accounts – with a few saying they've been struggling to read their messages for over a week. As it is a deleted VM broadband account we can't log into the email to request a forgotten password either. However, VM continues to support the existing email accounts of VM broadband customers. That suggests that ntlworld email account was set up under a previous VM broadband account, Does that ntlworld address show up on your current My Virgin Media Account under "Manage other Virgin Media Accounts". Let us know if this helps 🙂. Virgin Media is having issues with its email service, with thousands of customers unable to access their accounts. As of Feb 7th I've been unable to access my ntlword. We're making a variety of pay TV channels and on-demand programming. . If you're looking to access your TV, broadband and phone account including your email, sign in here. @blueyonder. If you look in the top right hand corner of the email page you will see your email address, click on this and you will see "this account is managed by ntlworld. Gmail is email that's intuitive, efficient, and useful. My account had been suspended due to suspicious activity (I had a number of phishing emails come through which I forwarded to "phishing. Try signing into the My Virgin Media Account for that secondary email address by entering that ntlworld address and what you think its password is here. Graham_A. Unable to compose, reply, forward or delete emails in Email yesterday; Password for outlook in Email yesterday; Broadband wayleave contract in QuickStart, set up and connections yesterday; Anyone had any problems verifying email for My Virgin? in Email yesterday; ordered wifi pods through whatsapp but had no confirmation/email in Networking and. I find it absolutely disgusting that virgin media, takeover, NTL world, and then when you close your account with Virgin they literally don’t allow you after so many days to access and log into your email account online with your password. 3) Type cmd into the Windows 10 or 11 search bar, press Enter and then open the Command Prompt app. com If you are still a customer then call Tech Support and they will help you get access to your email account. The primary has been hacked and I was advised to change the password. net email users. com. com emails aren't coming through on my samsung s20 phone. When selecting the forgotten password link it doesn't recognise my email, and when selecting forgotten email its asking me for an account number. Last click on the Backup button and successfully perform the conversion. Frequently your email login name is a letter followed followed by a bunch of numbers. Hi, I have an issue accessing my secondary email account ending virginmedia. ntlworld. com. In the next step, select the "Import emails from my other account (POP3)" option and click "Next". ntlworld. it requires I login with the main ntlworld address i used to setup the other emails many years ago. . 08-08-2023 16:43 - edited 08-08-2023 17:10. 3. Dad has no idea what his password is!On the View tab, select View settings. I currently use Gmail to access them but I. But as I've not been a customer for years I cannot log into Virgin Media account anymore and the service team cannot help me delete the account. com email account. Mailbird might be able to detect server settings for Ntlworld. If you do want to let your client handle it you still really only need one outgoing SMTP entry no matter how many incoming you have. I do however still have my ntlworld email account. @ntlworld. Devin " I log into the rental property Virgin account using the @ntlworld. While you are on that page, make sure you set up a Password Recovery Question. I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can get started. Sign in Not signed up yet? Register for My Virgin Media here. However I would prefer to set my own password rather than use the auto-generated. This can and does affect all the domains listed above. This changed -. Options. com. com address. My ntlworld. Forward emails to Gmail. The Virgin Media help instructions said I had to create another email account on a non virgin platform so I did, on Gmail. Both my wife and I still send and receive emails using ntlworld email addresses. 0 Kudos. 1) - mail is NOT accessible using Microsoft Outlook ( deleted, reinstalled, still fails), but it IS accessible using Apple mail. Please include a daytime phone number. We strongly recommend you use a. Just updated my VM email log in details & now logging in via secondary email. Contacted Virgin by phone and got it unblocked. Password: Password. three days ago my Ntlworld. Working hard to help connect the nation, shop our offers and order online. com account JA: Are you logged into your email account on any other devices? Customer: Yes JA: Do you have security questions or a phone number on file to help reset your password? Customer: Yes JA: Anything else you want the Email Expert to know before I connect you? Customer: NoSecondary accounts changes now have to be made via the My Virgin Media account for the secondary email. Forum Member. Next, from the File menu select New > Mail Account, then enter the email settings outlined below. . 0 Kudos Reply. I don't use webmail but my Ntlworld account is still set up and active on Thunderbird. The first thing to do is to try using that password to sign into your ntlworld account using the Virgin Media Webmail service on the VM website. " The fact th. com" (might be a worth a look at your settings). I used to be able to access my ntlworld email by logging in through the mail2. I tried to change the password on VM site but it says no username found. COM emails in Email Friday; NTL world email address not working in Email FridayJust make sure you change it to an email address personal to you, and not an email address that belongs to someone else. Help please 🙃" I log into the rental property Virgin account using the @ntlworld. It doesn't show when I login using my primary - 5322170. ntlworld. Blue Yonder Users: Open your 'Gourmet Society' email. That will still take you to. Do not reply to anything they send or open any attachments or click on any links or e-mail. com" asking for username and password. My wife is having trouble signing into her ntlworld email account, a message saying the email or password are incorrect, the. com Account with Your Email Program Using IMAP. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. net. This post looks at one of the reasons for this. net email users. x. your virgin email account is currently unavailable in Email 2 hours ago; Can’t send or receive emails @ntlworld. I've noticed today that no ntlworld emails are coming through now on my mobile. If you want to know more, the updated sections are 6. It's absolutely free. What I do is have GMail pull email from my other accounts into GMail. Hey @jg60, Thanks for coming back to us, have you checked your email settings here to see if you have the auto delete function on? This would automatically remove any emails that are older than 30 days into the Junk folder. Natalie_L. You can find them below or by viewing them in your Outlook. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. Is there a way of getting a notification sound when an e mail arrives in the inbox. 4 weeks ago. ntlworld. For fraudulent e-mails, forward to phishing@virginmedia. on 05-08-2023 09:08. Hi, just setting up new phone and can't remember my ntlworld email password. I am having trouble with an ntlworld. Go to Family & other users. . Select Accounts > Email accounts. However, that just goes to the general email Help screen which has no information about App Specific Paswords!!! VM please sort that out!!I have an ntlworld. However, I was wondering if there was ANY possibility I could get a password reset on the old account, so I could potentially use that to log into Gmailify or another. On the rare occasion the email takes longer than 90 days. Enter your Apple ID and then select the arrow. Please enter your email. If you want to access the email account via an email client you need to follow the instructions to create an app password to use in the email client along with the Ntlworld email address concerned as. . I've been in contact with VM customer services but. I have several email addresses linked to my master account, there used to be a way to see these in My Virgin Media but I cannot see them anymore. Step-2: Enter the Ntlworld Mail login details. Get the error message Unable to log in. in Email yesterday; No Access to NTLWORLD. They aren't. At that time they said existing email accounts would continue to be supported by them. BT ID or Email address. I have copied and pasted my new Virgin media PW into the incoming mail server password space but the. NikTheGeek. com email address with outlook is still not working. I would be more than happy to look into this for you. The VM Forum Team should be able to assist with getting it fully deleted when they reach this thread. Options. Re: cant connect to email on 08-12-2021 10:02 Hi dazseaton, thank you for reaching out to us in our community and welcome back, sorry to hear you haven't been able to access your Emails, I have had a look at things our end and can see you have spoken to us in regards to this and a Ticket has been raised, we do advised anything up to 10 Days. We would like to show you a description here but the site won’t allow us. I contacted Virgin who changed my password and got me back into my account. com. When you reset a VM email password that password now only allows you to access the relevant Webmail account. It appears that after the latest iOS update, ntlworld. com" asking for username and password. Majorly. There is an ongoing problem with Virgin e-mail accounts. QuickStart, set up and connections. Forum Member. The immediate answer to that is if that email account is not linked to a live Virgin Media broadband account you. com email address to different Virgin account. Issue is: my (elderly) sister-in-law has had ntlworld email for many years, no problems. Scroll down that page and you will see a place to edit the password. I wonder if this is the problem? please can you help me to secure my email. 30 am yesterday, when logging in its now asking for my password, once I've entered it, the message disappears but then doesn't actually log me in, it comes back asking me for my password again. sign in using your ntlworld. Scroll down that page and you will see a place to edit the password. Randomly it's not receiving any emails. If you find yourself unable to log into your email account, please perform a full virus scan on all. Although it's not the only one. I need to get rid of my NTLWorld email and my Windows for the last x amount of years logs in with my NTLWorld account. So that part should now say something like " youremailaddy@ntlworld. com -u username:password. She can’t remember the original password unfortunately and has never changed it so can’t simply reset it. I spent the morning trying to set up an older relative's new iPad. Similar to alot of previous posts I have seen, my old ntlworld email account has been hacked. If prompted, enter your password for the account and select Done. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. 19 June 2019. You will need to change your sign in email address to a non Virgin Media email address. If your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. com My ntlworld. Kind regards, Chris. I went to "forgotten password", filled in my ntlworld. If you occasionally temporarily lose a message, it's because you didn't change the maximum number of server. My ntlworld email suddenly stopped working on my phone saying the password needed to be re entered. Your info is private and. CoenobyNtl e-mail in Email 5 hours ago; Email - cannot access ntlworld address in Email 7 hours ago; Ntlworld email account hacked in Email 14 hours ago; No welcome email in QuickStart, set up and connections 18 hours ago; Email locked in Email yesterdayJust pop in your registered email address and your Virgin Mobile number below and then follow the instructions to reset it. Select Trust this browser. My 93 year old father in law has an active email address ****@ntlworld. net or virginmedia email accounts. " The fact that you are the account holder for both broadband accounts does simplify matters somewhat. Provided you know the existing password you can to sign into the My Virgin. The account holder needs to contact Virgin Media to request that your email account's password be reset. com secondary email, Thanks for coming back and confirming that. Go to My Virgin Media and select Sign in; Enter your My Virgin Media username; Enter your My Virgin Media password; Once you’ve signed in, head to Quick links at the bottom of. ntlworld. We have now restored the ability to send and receive emails for all affected accounts. It is an ntlworld account which I have had for years and am missing out on my emails. maybe 2015 I’ve switched providers. I can’t sign in to change my password my primary email account is a gmail account can you advise please - 5233372. The person who has accessed my account. I gave up after a call back from the v. Enter the Ntlworld. If you are not the main holder and are using a My Virgin Media sub account you will need to contact the main account holder. the ntlworld email doesn’t now appear as an option anywhere. Your username is usually "John Smith" rather than "johnsmith@ntlworld. 07-11-2022 14:55 - edited 07-11-2022 14:55. I received the verification email on my new address and clicked on it. Get the latest on customer exclusives and sort out admin with ease. Then it doesn't recognise my password. not my email account password. I am unable to sign into Virgin Media using my ntlworld details. You need to provide an email to help you manage your account online. Login into your Virgin Mobile account and unleash your mobile’s full potential. My Ntlworld email is still in use and they have the password to the account, I haven't been customers of VM for a few years, but my ntlworld email account wasn't deleted/deactivated. I have attempted to speak to an agent via chat and gotten no. It just stopped receiving emails on Friday and I’ve only just worked out that I can’t get in it at all and it appears to be gone. imap. Sign in Email address Please enter your email Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. I hope someone will be able to similarly put my email. Clear browser cache and cookies. com email address. When I put in my password it tells me either the email address or password are wrong. Although it's not the only one. Click on the Login Button. Forgot your email address ? If you’re not using your own device, read our help on private browsing before you sign in. not my email account password. I believe that she needs a new/valid password linked to her ntlworld email address so. com in Email Friday; Transfer email address in Email Thursday; Email, passwords, accounts, and non-virgin email addresses in Email Thursday; Deleted ntlworld email account still live in Email Thursdayntlworld email Webspace, E-Mail & Browsing Issues. I have connected my ntlworld email to my virginmedia account and was able to access through this. Message says NTL World settings out of date, I dont have virgin account anymore therefore cannot change password, this is an email account I have used for many years from day one, accepted loss of emails after 90 days when no longer virgin customer but have continued to use this email address. Thank you, Access your Ntlworld. Having recently activated a Windows 10 update, I can no longer receive or send any emails using my, original, ntlworld. Hello chrisgallagher. We want to move her over to the free Thunderbird Email program but all of her usual passwords are not working for her NTLWorld email address. To avoid a large number of unused email addresses on our Virgin Media Mail service, we’ve made some updates to our Acceptable Use Policy found here. This post looks at one of the reasons for this. Customers that try to access their email account are reporting that they often receive the “Connection timed out. Once I'm in my account I used to be able to access my ntlworld. The only way it would go to the Outlook. System Posts: 2,096,970. My old ntlworld. if you say yes, nothing happens and you have no way of by passing it, Either. Each email address now has its own My VM account Secondary accounts changes now have to be made via the My Virgin Media account for the secondary email. You’ll find these details on your bill or welcome email. Please enter the email address you use to sign in to your My Virgin Media account. So that part should now say something like " [email protected] emails stopped downloading on my Macbook, sometimes they arrive in the inbox then immediately disappear but most of the time they dont arrive, I have checked my webmail and they are not there either. My virginmedia email transfered no problem. 1) Copy the following line of command text and then paste it into a MS Word document (or which ever text editor you prefer) so that you can edit it. E mail Still not working in Email 13 minutes ago; email password in Email 45 minutes ago; NTL email still live - I cant access it or shut it down in Email 3 hours ago; 1 out of 5 emails not working in Email 4 hours ago; email account locked in Email 6 hours agoWe would like to show you a description here but the site won’t allow us. All the emails I have received and previously filed elsewhere have been duplicated into my inbox, along with new emails into my junk box (233 emails. I called Virgin Media today, they were unable to help as they said it wasn't a virgin media issue and put me through to Virgin Gadget Rescue who informed me the solution was to go into My Virgin Media, select Account Settings and generate a new App password, this then let me log into my 3rd party mail client on my phone. gourmetsociety. Needless to say I think that you've made the right choice. If it happens to be a secondary account then warnings about the TV control and connect apps are not relevant as only the primary email account can access such apps. uk will automatically be entered into your NTLWORLD address book. If you normally access the account via an email app or client you will need to update the app or client email settings to use the new. That will take you through the steps to chnage your sign in / username to a non VM email account. When someone sends mail to an ntlworld address, it goes to the ntlworld mailbox represented by the address. Help > Create new Email address >. Customize your sync settings in the Mail app ( Settings > Manage Accounts > select the desired account. Sign in Not. Sign into the account here:. In the “Check mail from other accounts” section, click “Add a mail account”. Sign into the account here:. netvirginmedia. Newbie poster here. However I can't get my ntlworld email to work on new phone. However, I deleted all my e-mails. Help > Create new Email address >. com" from I think "imap. Hi KFo, thanks for the message and welcome to the forums. virginmedia. com. Go to solution. Here you’ll find all the help you need for Virgin Media related problems and issues. _____ Graham. I’ll let him know, thanks! The best advice you can give him is to start a new email account with another provider, and let all his contacts know the new address. I tried accessing it via the virginmedia website, but I get webpage with the title "Your Virgin Media account is currently unavailable". gov. All forum topics; Previous topic; Next topic; 1 REPLY 1. Solved: I am suffering from a what seems to be a common problem. 0 Kudos Reply. com). By making your old Ntlworld address your main email account going forward you are effectively locking yourself into sticking with VM as your broadband provider in the future. Ive been also having problems with ntl accounts. com or blueyonder" etc. That will take you through the steps to chnage your sign in / username to a non VM email account. During the past 4/5 days, we have been receiving emails (including the usual one regarding hacking your pc, we've watched you enjoy adult sites, we have your email and password etc), and also texts, where 'hacker' has been trying to reset passwords etc from various sites & apps. Thanks again for the reply. com. Coming back to the loop you are in. com, @ntlworld. Setup Your Ntlworld. If you're trying to add your Outlook. My ntlworld account password has now been changed by the hacker so I am locked out of the account and can't change the password. that is sky I posted this question as evertime I try and search for a solution it says contact your internet provider. com, @ntlworld. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. The username or password is incorrect pop3/imap access isn't turned on for this account. com email. My old ntlworld account has been hacked. However, there is another complication. com. Mark as New; Bookmark. Email us at consumer. During all that time he read/wrote emails on his mobile telephon. I have left my primary NTLWorld email pretty much untouched for years now, - 5275502. For help with your TV or Phone and for Broadband Technical Support: Call Product Support/Faults on 151 from your Virgin Media Phone. In that case when you sign into your webmail account you have to enter that non VM email address (rather than your VM email address) as the username. Choose Accounts and then select Other User Accounts towards the left. com, @ntlworld. Once you have specified the non VM email account to use to sign into your Ntlworld address, VM will then send a verification email to that non VM account. Source. Send test e-mail message: Cannot send the message. BT ID or Email address. QuickStart, set up and connections. Since 5th Aug, the body of my ntlworld. ntlworld email address not working Since 19 June 2023 now 21 June 2023 my username@ntlworld. Having an issue with NTLWorld Email. When I go to my virgin media page to log in, it says incorrect email or password, and when I click reset password it doesn't recognise my email. My gmail account emails are coming through on my mobile okay. com. The firm operates several email services including @virginmedia. Networking and WiFi. If you change the password for the account in My Virgin Media > Account settings > Account details you will not be able to use the new password to access the account via an email client. Answer. Hi, how do I change my ntlworld. com Account from an Email Program using IMAP. “No password provided for Ntlworld” go to nail settings and enter a PW. You can plop them in separate folders if you want but that way you don't need to set email clients to login to various different servers. However your VM email address itself will not be changed. 18-01-2021. I have a ntlworld primary email account, and a secondary email. On Friday at approx 2:30 it stopped working, - 5259882. The problems appear to have started shortly before 6pm last night, according to. Unfortunately, as others have mentioned, once you leave Virgin Media, any associated email accounts created on our service will be terminated after 90 days. . When I try to log in it comes back with unable to authorise change password, tried that same result. Select Account settings. They’re all using the same. and enter the following where username:password is replaced with your email address and password, i. To access the email account using IMAP via an email app such as Outlook you now also have to generate a "Mail app" password to use instead or your webmail password. VM say they have made that change to improve the security of VM email accounts. BT ID or Email address. Log in to your Virgin Media Business Mobile Account. - i dont need to do this. to see if you are affected, send 10 numbered emails from your ntlworld account using outlook express or similar email client (not webmail) to your own ntlworld email address and see if any or all or some get there to your inbox. Sign into the account. Just so some may see this, it seems mine works better for my second account if I log in from mail. Options. virgin. It just says 'couldn't logon to imap server. Select required folder from the left side of the software panel. 2) Once you have pasted it into Word, replace "Username" with your full Virgin Media / Ntlworld email address, and. Mark as New;. I truly appreciate your time and help, I know you could be doing other things in retirement than helping others here, so thank you again. Second ntlworld email problems JaneG1. These changes affect all Virgin Media email addresses ending in the following: @virginmedia. If its linked to your current active account we should be able to re set this for you. If the issue still persist we suggest you to create a new user account and check: Refer to the steps below to create a new User Account: Go to Settings. Thanks. If you continue to receive this message, contact your server administrator or Internet service provider (ISP). I was using it at the time. QuickStart, set up and connections. My problem is that I cant log in to my virgin media using my wifes email (@ntlworld. Kind regards, Chris.